Service, made clear.

House calls & pickup/drop-off

House calls and pickup/return arrangements are available by request in Burlington, Graham, Mebane, Haw River, and surrounding Alamance County, subject to availability.

Travel and transport are quoted individually. Tell Lloyd your city when requesting service. Any trip or pickup/return fee will be stated separately from labor and approved by you before booking or pickup. Your quote will show the applicable travel cost.

Free diagnostics and evaluations remain free. Any optional house-call or transport charge is separate and requires your approval.

Quotes & approval

The service menu shows labor prices. “Starting at” prices depend on the device and scope. Lloyd will explain the work and confirm the agreed price before starting.

If the job changes or an additional issue is found, Lloyd will contact you with an updated quote. Additional paid work requires your approval.

Parts, software & payment

Parts, replacement hardware, software licenses, and subscriptions are separate from labor. You can ask about supplying compatible parts yourself.

Any parts cost, payment timing, and ordering arrangement will be confirmed before an order is placed. No parts will be purchased on your behalf without your approval. Labor payment is due when the agreed work is completed, unless another arrangement is agreed in advance.

Back up your device

Back up important files, photos, and account recovery information before service. If you do not have a backup, tell Lloyd before work begins so you can discuss the options.

A reset, reinstall, formatting, or other step that may remove files will be discussed with you and requires your approval. Data transfer depends on the files being accessible and the device’s condition.

Accounts & personal information

Please do not put passwords, payment information, or sensitive files in appointment forms. You should enter your own account passwords when sign-in is needed. Exact house-call or pickup addresses can be arranged directly after the request.

Your contact details and appointment notes are kept in the owner-only dashboard. Email alerts contain a request reference and a sign-in link, with customer details kept out of the message.

Scheduling & changes

Monday–Thursday, 7 a.m.–5 p.m. Eastern. Closed Friday–Sunday. An online request is a preferred date and time, not an automatic booking. Lloyd will contact you to confirm availability, location, scope, and pricing.

If your plans change, call or text as soon as possible to discuss rescheduling.

Recording for social media

Recording is optional and does not affect your service. The appointment form defaults to no recording. If you allow service-process footage, Lloyd will confirm the scope before filming, keeping faces, private screens, passwords, and identifying details off camera.

You can change your choice by contacting Lloyd before filming.